UK RETURNS

We accept returns for online orders within 14 days of delivery. Items must be in their original condition, unworn and with tags attached. Where provided, belts and dust bags must also be included as part of the return.

Returns are free for full priced orders. For returns containing sale items, a fee of £3.50 will apply for the return label provided.

HOW TO RETURN

To make a return, please visit our returns portal. 

1. Enter your order number and email address. 

2. Select the item(s) you would like to return and the reason for your return. 

3. Once registered on the portal, we will email a QR code. You do not need to print anything. 

4. Package your items securely ensuring the return slip is included inside the parcel. 

5. Take the parcel to your nearest Royal Mail branch and show the QR code provided.

Returns may take a few days to reach us. We always try to deal with returns as soon as they arrive. However, during sales periods, please allow up to 28 days for your package to be processed.

* Please note items purchased using our Try At Home service are not eligible for refunds. Any items returned will not be refunded and returned at your cost.

WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY, FOR ITEMS IN THEIR ORIGINAL CONDITION THAT HAVE NOT BEEN WORN, ALTERED, OR WASHED, WITHOUT MAKE-UP MARKS AND WITH ALL TAGS ATTACHED.

WHERE PROVIDED, BELTS AND ANY PACKAGING SUCH AS DUST BAGS MUST ALSO BE RETURNED.

REFUNDS

Please allow 10 working days from the date of receipt for returns to be inspected and processed.

Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.

SWIMWEAR RETURNS

In the interests of both health and hygiene, please ensure all swimwear is tried on over your own underwear. Swimwear returns will not be accepted if hygiene stickers have been removed. 

We reserve the right to refuse returns if these conditions are not met. 

HANDBAG RETURNS

Please make sure to return handbags with tags still attached and all original packaging, including the dust bag and box.

ORDER CANCELLATION

We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.

EXCHANGES

We are happy to offer exchanges for the same item, in an alternative size.

Full instructions are provided on the returns sheet, included with your order. Should you wish to receive a different style, please place a new order on our website and return the existing order for a refund.

Original shipping charges are non-refundable.

RETURN TO STORE

Purchases made online cannot be accepted for return in-store.