RETURNS
Returns within 14 days of delivery, at customers own cost.
Items must be unworn, with tags attached, in original packaging, and with all supplementary accessories included (belts, charms, dust bags, etc).
We reserve the right to refuse returns that don't meet these conditions — see category-specific requirements below for jewellery, swimwear and handbags.
HOW TO RETURN ONLINE
To make a return, please visit our returns portal.
1. Enter your order number and email address.
2. Select the item(s) you would like to return and the reason for your return.
3. Select ‘choose your own courier’.
4. Once registered on the portal, we will email confirmation and further instructions.
5. Package your items securely ensuring the return slip is included inside the parcel. You can return the order without the original box which will lower the costs significantly.
6. Select a courier and prepare customs invoice. Please mark clearly "BRITISH RETURN GOODS – [name of product(s)]" as a description of contents.
If this indication is not clearly stated, custom duty charges may be applied. Use your original ORDER NUMBER as a reference on your return shipping label and customs invoice.
7. Please obtain proof of posting and tracking number as you are under a duty to take reasonable care of the goods and will be liable for damage or loss until we receive them at our warehouse.
REFUNDS
Please allow 10 working days from the date we receive your return for it to be inspected and for your refund to be processed. Your bank may take up to a further 5 working days to reflect the refund in your account.
Refunds are issued to your original payment method for the purchase price only — shipping charges are non-refundable.
You will receive an email notification once your refund has been processed.
JEWELLERY RETURNS
Jewellery must be returned in its original packaging, including the dust bag and box. Earrings can't be returned for hygiene reasons, unless faulty.
SWIMWEAR RETURNS
For hygiene reasons, swimwear must be tried on over your own underwear and returned with the hygiene sticker intact — returns without it won't be accepted.
HANDBAG RETURNS
Handbags must be returned with tags attached and in original packaging, including the dust bag and box.
ORDER CANCELLATION
We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.
EXCHANGES
We're unable to offer exchanges. For the fastest service, place a new order and return the original separately.
Shipping charges are non-refundable.
INCORRECT RETURNS
We can only process returns for products purchased directly from self-portrait. If you accidentally send us items not sold by our brand or bought via another retailer (such as Net-a-Porter), we are not liable for their return, storage, or any associated costs.
We do not accept responsibility for non-brand items sent to us in error and cannot guarantee their return.
