RETURNS POLICY
We accept returns for online orders within 14 days of delivery.
Items must be in their original condition, unworn and with tags attached. Where provided, belts and dust bags must also be included as part of the return.
Returns from outside of the UK need to be shipped at your own cost after registering in our returns portal. Package the order securely and lightly using a tracked service with your local post office, original packaging is not required.
Please note that delivery fees cover the cost of shipping your order and are not refundable.
CUSTOMS INVOICE
For international returns, you will need to include the name of the product(s) on the customs invoice. Please mark clearly "BRITISH RETURN GOODS – [name of product(s)]" as a description of contents on all customs invoice paperwork provided by your chosen carrier.
If this indication is not clearly stated, custom duty charges may be applied. Use your original ORDER NUMBER as a reference on your return shipping label and customs invoice.
REFUNDS
Please allow 14 working days from the date of receipt for returns to be inspected and processed.
Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.
FREQUENTLY ASKED QUESTIONS
HOW TO RETURN
To make a return, please visit our returns portal here.
1. Enter your order number and email address. Select the item(s) you would like to return and the reason for your return.
2. Select ‘choose your own courier’.
3. Once registered on the portal, we will email confirmation and further instructions.
4.Package items securely with swing tags attached and any dust or garment bags included. Note: returning without the original box will significantly lower costs.
5.Write your order number in large size on the outside of the box, next to where you will place your label. Alternatively write on a piece of paper and place inside the parcel.
6. Select a courier and prepare customs invoice. Please mark clearly "BRITISH RETURN GOODS – [name of product(s)]" as a description of contents.
7. Please obtain proof of posting and tracking number.
We accept returns within 14 days of delivery. Items must be returned in their original condition — unworn, unaltered, and unwashed — with all tags attached and free from make-up or marks.
Where provided, items should be returned with dust bags, belts and any accessories attached to the original product. All jewellery (excluding earrings), must be returned in its original packaging.
We don’t accept returns or claims of self-portrait items bought from other retailers.
We only offer exchanges in our London stores. Items purchased on self-portrait.com can be exchanged within 14 days at the Albemarle Street or Chelsea self-portrait stores only. Please bring your order confirmation, and ensure items are in their original condition with original packaging.
We do not currently offer exchanges online at this time. If you need a different size or colour, we recommend returning your original item for a refund and placing a new order.
Free UK returns for full-priced items. A £6 prepaid return label fee will be deducted from your refund for sale returns.
Returns from outside of the UK need to be shipped at your own cost after registering in our returns portal. Package the order securely and lightly using a tracked service with your local post office, original packaging is not required.
Please note that delivery fees cover the cost of shipping your order and are not refundable.
UK
Your return will take 2–4 working days to arrive at our warehouse. After it has been received, please allow 2–3 days for processing and your refund to be issued. Following the refund, funds typically appear in your original payment method within 3–5 working days, depending on your bank provider.
International orders
Once your return has arrived at our warehouse it will take 2-3 working days to process and refund your return. Following the refund, funds typically appear in your original payment method within 3–5 working days, depending on your bank provider.
We accept returns on most items within 14 days of receipt. The exceptions are:
Earrings — non-returnable for hygiene reasons, unless faulty
Swimwear — non-returnable if the hygiene seal has been removed, unless faulty
E-gift cards — non-returnable
If you're unsure whether your item is eligible, please contact our Customer Care team before sending it back.
For UK returns, you will receive a confirmation email when your return arrives at our warehouse. Please allow up to 5 working days from the date of return for this notification. If you have not heard from us after this period, please contact Customer Care with your returns tracking number.
