FREE RETURNS WITHIN THE UK
To return your order simply:
1. Fill in the returns form enclosed in your order.
2. Create and print a return form using this Royal Mail link (https://www.royalmail.com/track-my-return#/details/4441) and stick it on your package
3. Post the package and retain your proof of postage
Returns may take a few days to reach us. We always try to deal with returns as soon as they arrive. However, during sales periods, please allow up to 28 days for your package to be processed.
* Please note items purchased using our Try At Home service are not eligible for refunds. Any items returned will not be refunded and returned at your cost.
WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY, FOR ITEMS IN THEIR ORIGINAL CONDITION THAT HAVE NOT BEEN WORN, ALTERED, OR WASHED, WITHOUT MAKE-UP MARKS AND WITH ALL TAGS ATTACHED.
WHERE PROVIDED, BELTS AND ANY PACKAGING SUCH AS DUST BAGS MUST ALSO BE RETURNED.
REFUNDS
Please allow 10 working days from the date of receipt for returns to be inspected and processed.
Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.
SWIMWEAR RETURNS
In the interests of both health and hygiene, please ensure all swimwear is tried on over your own underwear. Swimwear returns will not be accepted if hygiene stickers have been removed.
We reserve the right to refuse returns if these conditions are not met.
HANDBAG RETURNS
Please make sure to return handbags with tags still attached and all original packaging, including the dust bag and box.
ORDER CANCELLATION
We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.
EXCHANGES
We are happy to offer exchanges for the same item, in an alternative size.
Full instructions are provided on the returns sheet, included with your order. Should you wish to receive a different style, please place a new order on our website and return the existing order for a refund.
Original shipping charges are non-refundable.
RETURN TO STORE
Purchases made online cannot be accepted for return in-store.
