UK SHIPPING
Free next day delivery to all orders
Order by 5pm (Mon–Fri) for same-day dispatch
Orders after 5 pm Friday sent the next working day
Tracking link will be provided once shipped
Signature may be required on receipt
NORTHERN IRELAND
Orders sent to work or business addresses in Northern Ireland may incur customs duties or VAT under the Windsor Framework. Send to a home address to avoid these extra charges.
TRY AT HOME
We are pleased to offer a Try at Home service for our customers in Greater London. Any orders placed using this service will be delivered during the appointment time and date selected at checkout. Payment is taken via a mobile payment terminal only for items you wish to keep during your appointment. The rest will be returned to us, hassle-free.
A £15 service fee applies, which will be waived if any purchase is made. Please note that Try at Home purchases are not eligible for exchange/refunds.
For more information: Try at Home page
FREQUENTLY ASKED QUESTIONS
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to follow your delivery. Please note that a signature may be required upon receipt.
Check the carrier tracking proof of delivery for any details of where it was delivered. Check any safe places and that it has not been left with a neighbour.
If you've checked all of the above and are still unable to locate your order, please contact our customer service team and we'll be happy to help.
Delivery to P.O. Boxes is limited to UK addresses and is unavailable for international shipments.
We're sorry if your order hasn't arrived as expected. Please contact our Customer Care team at info@self-portrait.com within 48 hours, quoting your order number and attaching a photo of the item received. We'll arrange a replacement and, where needed, organise a free collection of the incorrect or damaged item.
If you choose to refuse your shipment, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our warehouse. This amount will be deducted from your merchandise refund.
If you ship to a third-party forwarder, you are responsible for ensuring they can receive and deliver your order. Any fees, customs charges, or issues after delivery to the checkout address are not the responsibility of self-portrait.
We can only provide tracking and delivery updates only to the original shipping address added at checkout.
