FAQs Sp-club & Account

Welcome! If you are a new customer, please create an account page with us here to start collecting points immediately.

For existing customers, you will be automatically added to your correct tier.

Creating an account lets you check out faster, track and manage your orders in one place, and save your details for next time. It also unlocks our loyalty programme, giving you access to member benefits such as early access to private sale, exclusive rewards and birthday perks.

You can still shop as a guest without an account.

Each tier has different rewards, unlock more benefits as you progress through the tiers. You earn 1 point per £1 spent online or in-store – the more points you have, the closer you will be to reaching a new tier

You earn 1 point for every £1 spent online or in-store. Each point gets you closer to the next tier.

You can track all your points on your account page. You can view your points and track the points that are pending.

You earn 1 point for every £1 spent on a completed purchase online or in-store. Points are not rewarded on any shipping, tax, duty or other related fees. Points are approved 31 days after purchase.

Points will initially show as pending in your account. They are awarded on fully completed purchases and will be confirmed after 31 days from the delivery date. The value of points for any returned item(s) will be deducted.

Your tier is valid for 12 months from the date of upgrade. Within this 12-month period, you can earn points to remain in the same tier for another year or be upgraded to the next tier.

If you are upgraded to a new tier within 12 months, the expiry date will be reset to 12 months from the date you entered the new tier.

If you decide to return or cancel an entire order, your pending points for that order will not be confirmed and will be subsequently removed from your account.

If you return or cancel part of your order, the pending points for the item(s) will be removed from your account. Points for the item(s) you keep will be confirmed after the returns period has passed (14 days).

Your tier depends on the points earned by your tier expiry date. If you’ve moved down by a tier, it’s because you haven’t collected the qualifying amount of points by your tier expiry date.

Your birthday voucher will be emailed to you 2 weeks before your birthday and on the day of your birthday. Voucher is valid for 30 days.

Your upgrade voucher is emailed to you once your pending points have been approved.

You must subscribe to email marketing in order to receive the vouchers.

Please see detailed information regarding personal information and GDPR under the Privacy Policy

Yes. You have the right to request deletion of your account and personal data at any time. To do so, contact our customer care team at info@self-portrait.com with your request, and we'll process it in line with data protection regulations.

Please note that we may be required to retain certain information (such as order and transaction records) for legal, tax, or fraud-prevention purposes, even after your account is deleted.

You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email we send you. This will remove you from our mailing list immediately.

Please note: unsubscribing from marketing emails won't affect transactional emails (such as order confirmations, shipping updates, or account notifications), which you'll continue to receive as they relate to your orders.

If you're a member of sp-club, please be aware that loyalty benefits and updates (such as rewards, offers, and exclusive access) are communicated via marketing email. If you unsubscribe, you will no longer be notified of your sp-club benefits, though your membership and any points or rewards you've earned will remain active on your account.