Once your order has been shipped, you’ll receive an email with a tracking link from the carrier. You can also track your order by logging into your account and navigating to the ‘Order History’.

You can cancel or edit your order within one hour of placing it. You can do this via the order confirmation page on our website or via the link in your order confirmation email. Please note, we are unable to allow cancellations on UK orders placed between 4pm-5pm.

International orders (excluding the EU, US, and Mainland China) may be subject to import duties and taxes once the shipment reaches its destination. Any customs clearance fees are the responsibility of the recipient. As these charges are determined by local authorities, we’re unable to control or estimate them in advance.

Orders are shipped from the United Kingdom. For further details on applicable duty rates, we recommend consulting your country’s official government or customs website.

NORTHERN IRELAND
Orders sent to work or business addresses in Northern Ireland may incur customs duties or VAT under the Windsor Framework. Send to a home address to avoid these extra charges.

A VAT invoice is available at the bottom of your order confirmation email. Simply select the “Invoice” link to download it or send a copy directly to your inbox.

We accept a wide range of payment methods to make checkout as easy as possible. These include all major credit and debit cards (Visa, Mastercard, and American Express), PayPal, Apple Pay, and Google Pay. We also support a range of regional payment methods including Klarna, WeChat Pay, Alipay, GCash, Kakao Pay, Dana, Elo, JCB, Diners Club, Discover, and UnionPay

Payments can be declined for several reasons including incorrect card details, insufficient funds, or your bank flagging an unusual transaction. We recommend double-checking your details and contacting your bank if the issue persists. No payment is taken until your order is confirmed.